Large shippments (sets of wheels, body parts) we deliver through our transport
Everyday (Mon-Fri) delivery all around the world through DHL, DHL Express and DB-Schenker.
Estimated shipping date will be confirmed by our salesman after receiving the order.
From 8:00 am to the evening.
Our driver will call You 1-2 hours before arrival.
Packages are delivered from Monday to Friday 8 am - 7 pm, and on Saturday.
Please confirm deadline for the chosen store TEILE.COM in Poland or in Germany.
Parts are ready for pick up or we will prepare them for the reception in few days.
Orders reception is possible in opening hours: Mon-Fri 8-16.
For your convenience, we accept various payment methods:
In the case of prepayment to our bank account. Transfer the money to the bank account indicated by the seller, depending on currency (possible currency Euro, Polish zloty). Please enter the invoice or offer number as your intended purpose. In order for us to process your order as quickly as possible, please send us the transfer confirmation.
Secure payment (euro, zloty, pounds and U.S. dollars) from a bank account, credit or debit card without revealing financial information. [more]
SOFORT Banking is a quick and convenient online payment method utilizing the potential of internet banking services. [more]
We sell only genuine Porsche parts and accessories, new and used.
Only genuine Porsche parts guarantee high quality, reliability and durability.
This involves maintaining your safety and quality assurance car.
Parts that we sell have excellent price to quality ratio.
Delivered parts are subjected to a quality control by our professionals.
Sent parts are solid packed to protect against damage during transport.
Parts are covered by quality warranty.
The new goods have a 2-year guarantee.
The used parts have a 1-year guarantiee.
The following information applies only to consumers.
For the consumer is any natural person making the legal actions not directly related to its business or professional activity.
The right of withdrawal does not apply to customers who are under this definition are not consumers.
The right of withdrawal shall be entitled to the consumer only when a contract was entered into solely by means of remote communication: e-mail, fax, mail or through our stores.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
TEILE.COM Kinga Krauz-Napieralska Spremberger Str. 42 D-03130 Spremberg OT Sellessen Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17) Fax +49 356 3348 911 9 Email: [email protected] |
TEILE.COM Tomasz Napieralski ul. Fabryczna 5 PL-67-100 Nowa Sól Tel. +48 68 4009 911 (Mo.-Fr. 9-17) Fax +48 68 325 70 28 Email: [email protected] |
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website teile.com/en/right-of-withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or
TEILE.COM Kinga Krauz-Napieralska Spremberger Str. 42 D-03130 Spremberg OT Sellessen Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17) Fax +49 356 3348 911 9 Email: [email protected] |
TEILE.COM Tomasz Napieralski ul. Fabryczna 5 PL-67-100 Nowa Sól Tel. +48 68 4009 911 (Mo.-Fr. 9-17) Fax +48 68 325 70 28 Email: [email protected] |
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form:
Form - Right of withdrawal →
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/.
TEILE.COM offers more than 200,000 genuine Porsche parts and accessories. Purchases are here easy and secure, and most importantly - to make them you don't even need to leave the house.
Parts and accessories can be ordered in several ways:
There is no need to log in, you can order parts and accessories without authentication.
Unfortunately, in order to ensure high quality of service (delivery of the correct parts) we do not accept orders by phone. Please send your inquiries and orders in writing (email or fax). Written contracts give you greater assurance that all information is complete and correct. Please understand.
Yes, we sell only genuine Porsche parts, new and used.
You can search for parts of the following ways:
Shop By Model | Select product group / selection of parts |
Through search engine | Over the car selection menu there is a search engine. Enter the name or number of the Porsche. |
Question to the sales department | Send e-mail or fax with a list of required parts, or photographs of the damaged car and the car's VIN number. Our specialists will prepare you offer with a properly fitting parts. |
Not always. For many of the original parts are the same numbers as the numbers Porsche, but many of the original part number is similar or very different. Some parts are not numbered Porsche. Many part numbers Porsche is changing, the reason may be a change of supplier (manufacturer of components), change in the packaging (eg carton safer) or technical modification.
If you can not find the part number, please send a photo and description of the parts (and VIN). Our vendor will send you an offer for the correct parts.
L – indicates the left side which is the European version of the driver (or passenger version in GB),
R – - is the right side, the passenger version. European (or driver version in GB).
On request we can varnish the parts in our professional painting workshop, at a reasonable price.
Learn more: https://teile.com/en/about#Workshop-service
Yes, it is possible to install of spare parts and accessories in our workshop. Please book in advance appointment.
Learn more: https://teile.com/en/about#Workshop-service
When you submit your order or inquiry, please provide the car VIN number. In this way we will be able to verify the correctness of the choice and you will avoid unnecessary exchange or refund the product.
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Yes, offered sets of wheels (and tires) for summer, winter and multigrade seasons comply with the technical recommendations Porsche. The size, capacity, speed index and the corresponding approval of tires N0, N1, N2, N3, N4.
Yes, we will be happy to buy back your parts, both new and used. Please send a list and pictures of parts which you have to offer and the proposed prices.
Learn more: https://teile.com/en/about#Sell-your-parts-and-cars
Yes, please send pictures and description of your wheels (model, name, condition, profile tires) and a description / number of wheels that want you to buy with us.
We will prepare an exchange offer.
You can also change the wheels in our workshop (please confirm the date).
Wheels can also be delivered to your choice of a workshop to exchange in previously agreed date.
Parts are sold at great prices. Most of our prices already include a discount on the prices suggested by Porsche AG.
In justified cases (eg large order, pick up on your own) price negotiation is possible. If you think you should get an additional discount, please write about it to the vendors before ordering.
You can purchase without the VAT (0% tax bill) by foreign companies from the European Union and for export (outside the EU).
If you want to buy without the VAT when ordering please specify the exact address of the company and a European VAT number (eg Germany DE + 9 digits, Austria number 'ATU').
Note:
when you shop at net prices it is required to pick up on your own or delivery by our transport or shipping company at the customer's address. In such cases, we cannot deliver goods to an address other than specified on the account.
Yes, the German holding company, Ust.-Ident.-No. (Umsatzsteuernummer, DE 9 digits) can buy parts in the net prices in our Polish shop.
Our German company gives German companies bills containing 19% VAT., Net sales is only possible for foreign companies.
Note:
Not all German companies have Ust.-Ident.-No., and Steuernummer does not entitle you to shop at net prices. Companies with only Steuernummer can ask your Tax Office to grant them Ust.-Ident.-No.
Methods of delivery of ordered parts and accessories:
Learn more: https://teile.com/en/shopping#Delivery
Yes, parts and accessories are shipped every day all over the world.
We have over 30,000 customers in Europe, Asia, North America, South America, Australia and Africa.
Major export orders is realized in net prices (excluding VAT).
Methods of payment:
Learn more: https://teile.com/en/shopping#Payment-methods
Yes, payment by credit card, debit card or online is possible through PayPal, without disclosing their financial information vendor, for more information: paypal.com, dotpay.pl.
Ordered parts and accessories we try to send as soon as possible. Many parts are shipped in the same day or the next working day.
Delivery time depends on our inventory and the selected method of delivery.
Large parts (and orders of high value) are FREE delivered (our transport or forwarding) in a few days. Learn more: https://teile.com/en/shopping#Delivery
Goods are shipped via DHL or other reputable freight forwarders.
Current information about where at any given time is sent packet can be checked on the website of shipping company, after entering the tracking number in the monitoring packages.
Waybill number can be found in your confirmation SMS and e-mail sent from our warehouse.
DHL provides a national delivery usually within 1-2 working days from the time of posting.
Exact delivery time depends on the size and method of transport.
Estimated delivery time for international shipments:
Learn more: https://teile.com/en/shopping#Delivery
Account number, which you need to pay for the ordered parts if you choose this method of payment you will receive from our vendor to your email address.
Please transfer money to the proper account, depending on the currency and serving you departament!
Please provide VIN car. This will allow us to validate the selection of the parts ordered.
Yes
Yes, to make a correction of invoice, please contact by e-mail with the person which prepared an offer for You.
Yes, it is possible to return or exchange for purchases by 'consumers'.
Please consider your purchase and the administration of the VIN number to avoid returns and return.
Returns from companies and institutions (which are not 'consumers') will be possible only in justified cases!
Detailed rules for the reimbursement form:
Learn more: https://teile.com/en/shopping#Warranty-refunds-returns
Money for returned goods will be sent via PayPal or bank transfer (depending on method of payment).