Delivery

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Domestic shipments: Germany and Poland

Parts and Tequipment accessories

Parts and Tequipment accessories

Order value from 911,- €
Delivery:     0,- €
  • regardless of the size of the consignment,
  • reserve the right to choose the method and time of delivery.
Order value below 911,- €
Delivery:   10,- €
  • maximum size: 120x60x60cm up to 31,5 kg,
  • larger shipments - individual quotation.
Fan shop - Porsche Driver's Selection

Fan shop - Porsche Driver's Selection

Order value from 50,- €
Delivery:      0,- €
  •  
  •  
Order value below 50,- €
Delivery:   4,90 €
  •  
  •  

International shipments

Weight
up to 5 kg
up to 10 kg
up to 20 kg
up to 31,5 kg
EU except Poland and Germany
20,- €
30,-€
45,-€
55,-€
Europe (apart from EU)
45,- €
50,-€
70,-€
80,-€
Other continents
60,- €
80,-€
120,-€
160,-€
maximum size: 120x60x60cm up to 31,5 kg
larger shipments - individual quotation

Methods and delivery time

Our company's transport

Large shippments (sets of wheels, body parts) we deliver through our transport

Shipping company

Everyday (Mon-Fri) delivery all around the world through DHL, DHL Express and DB-Schenker.

Shipping time

Estimated shipping date will be confirmed by our salesman after receiving the order.

Estimated delivery time
  • Germany - every week, usually on Friday od Saturday;
  • Poland, Czech Republic, Austria, Switzerland (to D/CH border) – to agree.
  • Poland and Germany: 1‑3 days,
  • European Union: 2‑5 days,
  • other European countries: 2‑8 days,
  • other continents: from 2 days.
Delivery hours

From 8:00 am to the evening.
Our driver will call You 1-2 hours before arrival.

Packages are delivered from Monday to Friday 8 am - 7 pm, and on Saturday.

Personal collection

Please confirm deadline for the chosen store TEILE.COM in Poland or in Germany.
Parts are ready for pick up or we will prepare them for the reception in few days.
Orders reception is possible in opening hours: Mon-Fri 9-17.

Methods of payment

For your convenience, we accept various payment methods:

Bank transfer

Bank transfer

In the case of prepayment to our bank account. Transfer the money to the bank account indicated by the seller, depending on currency (possible currency Euro, Polish zloty). Please enter the invoice or offer number as your intended purpose. In order for us to process your order as quickly as possible, please send us the transfer confirmation.

Payment in Cash Desk

Payment in Cash Desk

Payment by cash (euros, US dollars, Polish zloty) for collection, after checking incoming goods.

 
Cash to our driver

Cash to our driver

Payment by cash (euros, US dollars, Polish zloty) for our driver, after checking the delivered goods.

 
Cash to our driver

Cash to our driver

Payment in cash (Euros in Germany, Poland: zloty) upon receipt of the consignment delivered by DHL.
It is possible to check the goods with courier after payment.

 
Paypal

Paypal

Secure payment (euro, zloty, pounds and U.S. dollars) from a bank account, credit or debit card without revealing financial information. [more]

Sofort

Sofort

SOFORT Banking is a quick and convenient online payment method utilizing the potential of internet banking services. [more]

Our quality standards

Genuine parts and accessories Porsche Tequipment

We sell only genuine Porsche parts and accessories, new and used.
Only genuine Porsche parts guarantee high quality, reliability and durability.
This involves maintaining your safety and quality assurance car.

Quality

Parts that we sell have excellent price to quality ratio.
Delivered parts are subjected to a quality control by our professionals.

 

Safe delivery

Sent parts are solid packed to protect against damage during transport.

 

Warranty

Parts are covered by quality warranty.

Right of withdrawal

The following information applies only to consumers.
For the consumer is any natural person making the legal actions not directly related to its business or professional activity.
The right of withdrawal does not apply to customers who are under this definition are not consumers.
The right of withdrawal shall be entitled to the consumer only when a contract was entered into solely by means of remote communication: e-mail, fax, mail or through our stores.

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us

TEILE.COM Kinga Krauz-Napieralska
Spremberger Str. 42
D-03130 Spremberg OT Sellessen
Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17)
Fax +49 356 3348 911 9
Email: info@teile.com
TEILE.COM Tomasz Napieralski
ul. Fabryczna 5
PL-67-100 Nowa Sól
Tel. +48 68 4009 911 (Mo.-Fr. 9-17)
Fax +48 68 325 70 28
Email: teile@teile.com

 of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website teile.com/en/right-of-withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or

TEILE.COM Kinga Krauz-Napieralska
Spremberger Str. 42
D-03130 Spremberg OT Sellessen
Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17)
Fax +49 356 3348 911 9
Email: info@teile.com
TEILE.COM Tomasz Napieralski
ul. Fabryczna 5
PL-67-100 Nowa Sól
Tel. +48 68 4009 911 (Mo.-Fr. 9-17)
Fax +48 68 325 70 28
Email: teile@teile.com

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form:

Form - Right of withdrawal →

Service Regulations

Conditions for Purchase- Service Regulations

 

General Conditions

  • Every customer is obliged at the moment of ordering to become acquainted with our Service Regulations.
  • The prices of all products available in our shop include VAT (gross prices). The net prices don't include the VAT.
  • The selling offer presented on our website TEILE.COM does not constitute the storage inventory of our shop.
  • TEILE.COM reserves the right to withdraw some products from sale.
  • TEILE.COM is committed to protecting Your privacy and this sets out what information we collect, how we collect it, and what we do with it. Any information will be divulged to any third party.

 

Order Accomplishment

  • It is essential for starting the order procces to fill in the form in Basket completely and truthfully or send us the order by fax or e-mail.
  • The purchase orders will be realised both at home and abroad.
  • The shipping costs shall be borne by the Purchaser. However by orders over 911 Euros from Germany and Poland the goods will be delivered for free.  
    Delivery of fan articles worth over 50 Euros to Germany and Poland is also free.
    Learn more: https://teile.com/en/shopping#Delivery
  • The Purchaser acquires the right to choose the method of payment according to the form.
  • The delivery period shall commence from the date of the receipt of order to the moment of sending on the merchandise to the forwarding company / delivery.
  • TEILE.COM reserves the right to realise the orders in separate consigments after earlier agreement with the Purchaser and his confirmation made in writing (E-mail or fax) or via phone.
  • The Purchaser has the right after discharge to verify the package contents in the presence of the supplier.
  • Online-Shop reserves the right to retract from following order processes of customers, who return the ordered merchandises without stating any reason.

 

There is a posibility of in-store pickup after making an earlier arrangement. Cancellation of a contract

  • The Purchaser acquires the right to withdrawn from the contract of purchase within 14 days of delivery according to the Act dated 2 March 2000 (Dz. U. z 2000 r. Nr 2 poz. 271). The cancellation will be effective, if the purchaser returns the item immediately to TEILE.COM in unused condition (sealed, genuine packing). In this case the shipping costs shall be borne by the Purchaser.
  • This right to withdraw from a contract is not valid, when the goods have been purchased by a company or in case the item is a custom-made product or special order (like car polstery parts, bulbs or electronic parts).In order to withdraw from contract made by means of distance communication the Purchaser is obliged to return the ordered product together with received specificafion, receipt or invoice and filled out statement of contract cancellation - Statement.

 

Return Policy and Complaints

  • Note that there will be no refunds for shipping charges by product complaint.
  • The packages sent to us on delivery (COD) will not be accepted.
  • In case the delivered package turns out to be damaged or previous opened a damage survey protocol shall be drawn up in the presence of the supplier or at the post office. Thereby shall the Purchaser forgo acceptance of the package.
  • TEILE.COM provides refunds in amounts equal to the prices of the products. The money will be transfered on bank account given by the customer or there will be sent a postal order to the address given in the order. There will not be any refunds for shipping charges.
  • In case of exchange a product for other one we would like to ask You to send to TEILE.COM an earlier information (E-mail or fax). The Purchaser shall send us the product within 14 days together with received specification, receipt or invoice and filled out 'Merchandise Exchange Form' - Form.
  • The charges resulting from the return will be refunded after sending off the product and our acceptance of Your complaint. A damaged merchandise will be exchanged for other one of full value and in case it will not be possible (e.g. because of product edition being out of stock) TEILE.COM will pay the Purchaser the equivalent amount of the product value or offer him other merchandises available in the shop.

 

Special offers

  • Special offers provided by TEILE.COM are not related to other ones and to discounts given earlier.

 

Frequently asked questions and answers (FAQ)

Before shopping

 

1. How to buy?

TEILE.COM offers more than 200,000 genuine Porsche parts and accessories. Purchases are here easy and secure, and most importantly - to make them you don't even need to leave the house.

Parts and accessories can be ordered in several ways:

  • independent purchasing on the website store. If you enter the car VIN number, we also check the correctness of the choice.
  • Send your request by mail or fax. Please send photos, parts list, car VIN. Our specialists will prepare a written offer marked with an individual number. In this case the offer / order, please contact your dealer, who prepared it.
  • Come to our direct sales office and buy (or order) part with the help of our specialist. Please make an appointment in advance to confirm the date and availability of parts.

 

2. Do I have to log in to your store?

There is no need to log in, you can order parts and accessories without authentication.

 

3. Can I order by the phone?

Unfortunately, in order to ensure high quality of service (delivery of the correct parts) we do not accept orders by phone. Please send your inquiries and orders in writing (email or fax). Written contracts give you greater assurance that all information is complete and correct. Please understand.

 

4. Are these genuine Porsche parts?

Yes, we sell only genuine Porsche parts, new and used.

 

5. How to find the part you need?

You can search for parts of the following ways:

Shop By Model Select product group / selection of parts
Through search engine Over the car selection menu there is a search engine. Enter the name or number of the Porsche.
Question to the sales department Send e-mail or fax with a list of required parts, or photographs of the damaged car and the car's VIN number. Our specialists will prepare you offer with a properly fitting parts.

 

6. Are the part numbers the same as those of the original parts?

Not always. For many of the original parts are the same numbers as the numbers Porsche, but many of the original part number is similar or very different. Some parts are not numbered Porsche. Many part numbers Porsche is changing, the reason may be a change of supplier (manufacturer of components), change in the packaging (eg carton safer) or technical modification.
If you can not find the part number, please send a photo and description of the parts (and VIN). Our vendor will send you an offer for the correct parts.

 

7. How do I know the location of the parts - the left side and the right?

L – indicates the left side which is the European version of the driver (or passenger version in GB),
R – - is the right side, the passenger version. European (or driver version in GB).

 

8. Can I order the car parts in the color of my car?

On request we can varnish the parts in our professional painting workshop, at a reasonable price.
Learn more: https://teile.com/en/about#Workshop-service

 

9. Can you install the ordered parts?

Yes, it is possible to install of spare parts and accessories in our workshop. Please book in advance appointment.
Learn more: https://teile.com/en/about#Workshop-service

 

10. Will the ordered parts fit my car?

When you submit your order or inquiry, please provide the car VIN number. In this way we will be able to verify the correctness of the choice and you will avoid unnecessary exchange or refund the product.

 

11. Are the Porsche Tequipment accessories supplied with documentation to register (TÜV / Porsche FREIGABE)?

- ??????

 

12. Do you offer wheels and tires which are marked Porsche (eg N0)?

Yes, offered sets of wheels (and tires) for summer, winter and multigrade seasons comply with the technical recommendations Porsche. The size, capacity, speed index and the corresponding approval of tires N0, N1, N2, N3, N4.

 

13. Can you buy my parts as part of the settlement?

Yes, we will be happy to buy back your parts, both new and used. Please send a list and pictures of parts which you have to offer and the proposed prices.
Learn more: https://teile.com/en/about#Sell-your-parts-and-cars

 

14. Can I exchange my wheels for the wheels selected in TEILE.COM shop?

Yes, please send pictures and description of your wheels (model, name, condition, profile tires) and a description / number of wheels that want you to buy with us.
We will prepare an exchange offer.
You can also change the wheels in our workshop (please confirm the date).
Wheels can also be delivered to your choice of a workshop to exchange in previously agreed date.

 

15. Can I negotiate the price?

Parts are sold at great prices. Most of our prices already include a discount on the prices suggested by Porsche AG.
In justified cases (eg large order, pick up on your own) price negotiation is possible. If you think you should get an additional discount, please write about it to the vendors before ordering.

 

16. Can I buy the parts in net prices (excluding VAT)?

You can purchase without the VAT (0% tax bill) by foreign companies from the European Union and for export (outside the EU).
If you want to buy without the VAT when ordering please specify the exact address of the company and a European VAT number (eg Germany DE + 9 digits, Austria number 'ATU').
Note:
when you shop at net prices it is required to pick up on your own or delivery by our transport or shipping company at the customer's address. In such cases, we cannot deliver goods to an address other than specified on the account.

 

17. Can German companies buy parts in net prices (excluding VAT)?

Yes, the German holding company, Ust.-Ident.-No. (Umsatzsteuernummer, DE 9 digits) can buy parts in the net prices in our Polish shop.
Our German company gives German companies bills containing 19% VAT., Net sales is only possible for foreign companies.

Note:

Not all German companies have Ust.-Ident.-No., and Steuernummer does not entitle you to shop at net prices. Companies with only Steuernummer can ask your Tax Office to grant them Ust.-Ident.-No.

 

18. What are the possible ways of delivery?

Methods of delivery of ordered parts and accessories:

  • Self-acceptance,
  • Courier (DHL or other shipping),
  • Delivery by our transport (Germany, Poland, Czech Republic, Austria).

Learn more: https://teile.com/en/shopping#Delivery

 


19. Do you supply parts to other continents?

Yes, parts and accessories are shipped every day all over the world.
We have over 30,000 customers in Europe, Asia, North America, South America, Australia and Africa.
Major export orders is realized in net prices (excluding VAT).

 

20. How can I pay?

Methods of payment:

  • Cash on hand (self-acceptance),
  • Cash to our driver (transport by our company),
  • Cash on delivery (courier DHL),
  • Bank transfer,
  • PayPal, Sofort, Dotpay

Learn more: https://teile.com/en/shopping#Payment-methods

 

21. Can I pay by credit card or debit card?

Yes, payment by credit card, debit card or online is possible through PayPal, without disclosing their financial information vendor, for more information: paypal.com, dotpay.pl.

 

22. What is the delivery time?

Ordered parts and accessories we try to send as soon as possible. Many parts are shipped in the same day or the next working day.
Delivery time depends on our inventory and the selected method of delivery.
Large parts (and orders of high value) are FREE delivered (our transport or forwarding) in a few days. Learn more: https://teile.com/en/shopping#Delivery

 

When purchasing

 

1. Where is my package?

Goods are shipped via DHL or other reputable freight forwarders.
Current information about where at any given time is sent packet can be checked on the website of shipping company, after entering the tracking number in the monitoring packages.
Waybill number can be found in your confirmation SMS and e-mail sent from our warehouse.
DHL provides a national delivery usually within 1-2 working days from the time of posting.

 

2. What is the delivery time for international shipments?

Exact delivery time depends on the size and method of transport.
Estimated delivery time for international shipments:
Learn more: https://teile.com/en/shopping#Delivery

 

3. On what account number should I send a transfer?

Account number, which you need to pay for the ordered parts if you choose this method of payment you will receive from our vendor to your email address.
Please transfer money to the proper account, depending on the currency and serving you departament!

 

4. Did I order the correct part?

Please provide VIN car. This will allow us to validate the selection of the parts ordered.

 

After purchasing

 

1. Can you send duplicate of the invoice?

Yes

 

2. Is it possible to change the data on the invoice?

Yes, to make a correction of invoice, please contact by e-mail with the person which prepared an offer for You.

 

3. Is it possible to return the part if it doesn't fit my car?

Yes, it is possible to return or exchange for purchases by 'consumers'.
Please consider your purchase and the administration of the VIN number to avoid returns and return.
Returns from companies and institutions (which are not 'consumers') will be possible only in justified cases!
Detailed rules for the reimbursement form:
Learn more: https://teile.com/en/shopping#Warranty-refunds-returns

 

4. How will you give the money back?

Money for returned goods will be sent via PayPal or bank transfer (depending on method of payment) after receiving the package and verification of condition returned items.