Delivery
United Kingdom Europe
België 
Беларусь 
България 
Česko 
Danmark 
Deutschland 
Eesti 
Ελλάδα 
España 
France 
Hrvatska 
Italia
Latvija 
Lietuva 
Luxembourg 
Magyarország 
Norge 
Nederland 
Österreich 
Polska 
Portugal 
Россия 
Schweiz 
Slovenija
Slovensko 
Suomi 
Sverige United Kingdom 
Україна
North America
Canada 
USA 
México
South America
Argentina 
Brasil
Australia
Australia 
New Zealand
Asia
الإمارات العربيّة المتّحدة 
中國 
香港 
יִשְרָאֵל 
भारत 
日本 
한국 
دولة الكويت 
Malaysia 
المملكة العربية السعودية 
Türkiye 
中華民國
Find out more 
Domestic shipments: Germany and Poland
- regardless of the size of the consignment,
- reserve the right to choose the method and time of delivery.
- maximum size: 120x60x60cm up to 30 kg,
- larger shipments - individual quotation.
- maximum size: 120x60x60cm up to 30 kg,
- larger shipments - individual quotation.
up to 20kg: 20,- €
up to 30kg: 30,- €
International shipments
Methods and delivery time
Our company's transport
Large shippments (sets of wheels, body parts) we deliver through our transport
Shipping company
Everyday (Mon-Fri) delivery all around the world through DHL, DHL Express and DB-Schenker.
Shipping time
Estimated shipping date will be confirmed by our salesman after receiving the order.
Estimated delivery time
- Germany - every week, usually on Friday od Saturday;
- Poland, Czech Republic, Austria, Switzerland (to D/CH border) - to agree.
- Poland - DHL - 2‑3 workdays
- Germany - DHL, DB Schenker - 2‑3 workdays,
- European Union - DHL, DB Schenker - 2‑5 workdays,
- other European countries - DHL, DB Schenker - 2‑8 workdays,
- other continents - DHL Express - from 2 workdays.
Delivery hours
From 8:00 am to the evening.
Our driver will call You 1-2 hours before arrival.
Packages are delivered from Monday to Friday 8 am - 7 pm, and on Saturday.
Personal collection
Please confirm deadline for the chosen store TEILE.COM in Poland or in Germany.
Parts are ready for pick up or we will prepare them for the reception in few days.
Orders reception is possible in opening hours: Mon-Fri 8-16.
Methods of payment
For your convenience, we accept various payment methods:
Bank transfer
In the case of prepayment to our bank account. Transfer the money to the bank account indicated by the seller, depending on currency (possible currency Euro, Polish zloty). Please enter the invoice or offer number as your intended purpose. In order for us to process your order as quickly as possible, please send us the transfer confirmation.
Paypal
Secure payment (euro, zloty, pounds and U.S. dollars) from a bank account, credit or debit card without revealing financial information. [more]
Sofort
SOFORT Banking is a quick and convenient online payment method utilizing the potential of internet banking services. [more]
Our quality standards
Genuine parts and accessories Porsche Tequipment
We sell only genuine Porsche parts and accessories, new and used.
Only genuine Porsche parts guarantee high quality, reliability and durability.
This involves maintaining your safety and quality assurance car.
Quality
Parts that we sell have excellent price to quality ratio.
Delivered parts are subjected to a quality control by our professionals.
Safe delivery
Sent parts are solid packed to protect against damage during transport.
Warranty
Parts are covered by quality warranty.
The new goods have a 2-year guarantee.
The used parts have a 1-year guarantiee.
Right of withdrawal
The following information applies only to consumers.
For the consumer is any natural person making the legal actions not directly related to its business or professional activity.
The right of withdrawal does not apply to customers who are under this definition are not consumers.
The right of withdrawal shall be entitled to the consumer only when a contract was entered into solely by means of remote communication: e-mail, fax, mail or through our stores.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
| TEILE.COM Kinga Krauz-Napieralska Spremberger Str. 42 D-03130 Spremberg OT Sellessen Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17) Fax +49 356 3348 911 9 Email: [email protected] |
TEILE.COM Tomasz Napieralski ul. Fabryczna 5 PL-67-100 Nowa Sól Tel. +48 68 4009 911 (Mo.-Fr. 9-17) Fax +48 68 325 70 28 Email: [email protected] |
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other unequivocal statement on our website teile.com/en/right-of-withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or
| TEILE.COM Kinga Krauz-Napieralska Spremberger Str. 42 D-03130 Spremberg OT Sellessen Tel. +49 356 3348 911 1 (Mo.-Fr. 9-17) Fax +49 356 3348 911 9 Email: [email protected] |
TEILE.COM Tomasz Napieralski ul. Fabryczna 5 PL-67-100 Nowa Sól Tel. +48 68 4009 911 (Mo.-Fr. 9-17) Fax +48 68 325 70 28 Email: [email protected] |
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form:
Form - Right of withdrawal →
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at http://ec.europa.eu/consumers/odr/.
Service Regulations
Conditions for Purchase- Service Regulations
General Conditions
- Every customer is obliged at the moment of ordering to become acquainted with our Service Regulations.
- The prices of all products available in our shop include VAT (gross prices). The net prices don't include the VAT.
- The selling offer presented on our website TEILE.COM does not constitute the storage inventory of our shop.
- TEILE.COM reserves the right to withdraw some products from sale.
- TEILE.COM is committed to protecting Your privacy and this sets out what information we collect, how we collect it, and what we do with it. Any information will be divulged to any third party.
Order Accomplishment
- It is essential for starting the order procces to fill in the form in Basket completely and truthfully or send us the order by fax or e-mail.
- The purchase orders will be realised both at home and abroad.
- The shipping costs shall be borne by the Purchaser. However by orders over 1911 Euros from Germany and Poland the goods will be delivered for free.
Learn more: https://teile.com/en/shopping#Delivery - The Purchaser acquires the right to choose the method of payment according to the form.
- The delivery period shall commence from the date of the receipt of order to the moment of sending on the merchandise to the forwarding company / delivery.
- TEILE.COM reserves the right to realise the orders in separate consigments after earlier agreement with the Purchaser and his confirmation made in writing (E-mail or fax) or via phone.
- The Purchaser has the right after discharge to verify the package contents in the presence of the supplier.
- Online-Shop reserves the right to retract from following order processes of customers, who return the ordered merchandises without stating any reason.
Return Policy and Complaints
- In case the delivered package turns out to be damaged or previous opened a damage survey protocol shall be drawn up in the presence of the supplier or at the post office. Thereby shall the Purchaser forgo acceptance of the package.
- The charges resulting from the return will be refunded after sending off the product and our acceptance of Your complaint. A damaged merchandise will be exchanged for other one of full value and in case it will not be possible (e.g. because of product edition being out of stock) TEILE.COM will pay the Purchaser the equivalent amount of the product value or offer him other merchandises available in the shop.
Special offers
- Special offers provided by TEILE.COM are not related to other ones and to discounts given earlier.
Privacy policy
Information about the collection of personal data (GDPR)
We look forward to your visit to our website and your interest in the offers presented.
We take the protection of your personal data very seriously in our role as data controllers. Websites can only be displayed if previously the visitor's data, at least the IP address, is transmitted. Therefore, we would like to inform you comprehensively about the processing of your personal data during the visit of this website. We are also legally obliged to do so. You can reach us by mail at the following address:
TEILE.COM, owner: Tomasz Napieralski
ul. Fabryczna 5
PL-67-100 Nowa Sól
Tel. +48 68 4009 911 (mo.–fr. 9–17)
Fax +48 68 325 70 28
Email: [email protected]
EU VAT: PL 9290002608.
Personal data
Personal data is information about personal or material circumstances of a specific or identifiable person. This includes names and contact details such as address, telephone number, e-mail address, as well as sensitive data, such as health information but also usage data such as your IP address.Extent of processing of personal data
We collect and use personal data of visitors to this website only as far as this is necessary to provide a functional website and our content and services. The collection and use of personal data of our users takes place regularly only with the consent of the user. An exception applies to cases in which prior consent can not be obtained for reasons of fact and the processing of the data is permitted by law.Legal basis for the processing of personal data
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR as legal basis. This also applies to processing operations required to carry out pre-contractual actions.
Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c GDPR as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f GDPR Legal basis for processing.
Transfers to third countries
If we process data in a third country (ie outside the European Union (EU) or the European Economic Area (EEA)) or in the context of the use of third party services or disclosure or transmission of data to third parties, this will only be done if it is to fulfill our (pre) contractual obligations, on the basis of your consent, on the basis of a legal obligation or on the basis of our legitimate interests. Subject to legal or contractual permissions, we process or have the data processed in a third country only in the presence of the special conditions of Art. 44 et seq. GDPR. That the processing is e.g. on the basis of specific guarantees, such as the officially recognized level of data protection (eg for the US through the Privacy Shield) or compliance with officially recognized special contractual obligations (so-called "standard contractual clauses").Collecting general information when you visit our website
As long as you only use our website for informational purposes, ie without registration or other transmission of information, we collect only the personal data that your browser transmits to our server (log files).In this respect, information is automatically collected by us or the web space provider with each access. This information, also known as server log files, is general in nature and does not allow any conclusions to be drawn.
The following are included, among others: name of the website, language, file, date and time of the request, time zone difference to Greenwich Mean Time (GMT), amount of data transferred, web browser and web browser version, operating system and its version, the domain name of your Internet provider, the so-called Referrer URL (if transmitted (users can switch on and off in the Browser) the page from which you accessed our offer), access status / HTTP status code and the IP address.
Without this data, it would not be technically possible to deliver and display the contents of the website. In this respect, the collection of data is imperative. In addition, we use the anonymous information for statistical purposes. They help us to optimize the offer and the technology. In addition, we reserve the right to subsequently inspect the log files in case of suspected illegal use of our offer.
Recording function
Users can optionally create a user account. As part of the registration, the necessary mandatory information is communicated to the users. The data entered during registration will be used for the purpose of using the offer. Users may be informed by e-mail about offer or registration-related information, such as changes in the scope of the offer or technical circumstances. If users have terminated their user account, their data will be deleted with regard to the user account, subject to their retention is for commercial or tax law reasons according to Art. 6 para. 1 lit. c GDPR necessary. It is the responsibility of the users to secure their data upon termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract.In the context of the use of our registration and registration functions as well as the use of user accounts, the IP address and the time of the respective user action will be saved. The storage is based on our legitimate interests, as well as the user's protection against misuse and other unauthorized use. A transfer of these data to third parties does not take place, unless it is necessary for the prosecution of our claims or there is a legal obligation in accordance with. Art. 6 para. 1 lit. c GDPR. The IP addresses will be anonymized or deleted after 7 days at the latest.
Cookies
As far as we use cookies, you will be informed when using our website by an info banner about the use of cookies for analysis purposes and referred to this privacy policy. You can prevent the storage of cookies via your browser settings, if you so desire.In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive assigned to the browser you are using and by which the body that sets the cookie (here through us) receives certain information. They contain information about the browser, the IP address, the operating system and the Internet connection. Cookies can not run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall. We do not disclose this information to third parties or link it to personal data without their consent.
Cookies fulfill two main tasks. They help us to facilitate the navigation through our offer and enable the correct presentation of the website. They are not used to inject viruses or launch programs.
Users have the opportunity to access our offer without cookies. For this purpose, the corresponding settings must be changed in the browser. Please refer to the help function of your browser, how cookies are deactivated. However, please be aware that this may interfere with some features of this website and reduce its ease of use.
Processing of data in communication
If you provide us with information by e-mail or through a contact form, the information you provide (your e-mail address, your name and telephone number if applicable) will be stored by us to answer your request. The personal data is stored and processed. We delete the data that arises in this context after the storage is no longer required, or limit the processing if there are statutory retention requirements.If you send us an application by e-mail, we will then process your submitted data exclusively for the processing of the application process. If there is employment with an applicant, we will save the data submitted in order to carry out the activities required in the employment relationship. Only our personnel responsible for personnel administration will have access to such applicant data. If there is no employment relationship, we will delete the application form as a rule two months after notification of the cancellation, provided that deletion does not conflict with a legitimate interest.
If we rely on contracted service providers for individual functions of our offer or if you wish to use your data for advertising purposes, we will inform you in detail below about the respective transactions. In doing so, we also name the specified criteria for the storage duration.
Integration of services and contents of third parties
It may happen that content from third parties, such as videos from YouTube or Facebook, maps from Google Maps, RSS feeds or graphics from other websites are included in this online offer. This always presupposes that the providers of this content (hereinafter referred to as "third party provider") perceive the IP address of the users. Because without the IP address, they could not send the content to the browser of each user. The IP address is therefore required for the presentation of this content. We endeavor to use only content whose respective providers use the IP address solely for the delivery of the content. However, we do not have any influence on this if the third parties provide the IP address e.g. save for statistical purposes. As far as we know this, we clarify the users about it.Web analytics services
We reserve the right to use so-called web analysis services. Herewith we inform you about the data processing in this connection:Use of Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookies about your use of this website is usually transmitted to a Google server in the USA and stored there. However, due to the activation of IP anonymization on these websites, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by a corresponding setting of your browser software. We point out, however, that in this case you may not be able to use all functions of this website in full.
In addition, you may prevent the collection by Google of the data generated by the cookie and related to your use of the website (including your IP address) as well as the processing of this data by Google by downloading the browser plug-in available under the following link and install: Browser Add On to disable Google Analytics.
For more information about Terms of Use and Privacy, please visit:
http://www.google.com/analytics/terms/en.html or
https://www.google.com/intl/en/policies/.
Your rights
You have the following rights with respect to the personal data concerning you:Right to information, Art. 15 EU-GDPR
Right to correction or deletion, Art. 16, 17 EU-GDPR
Right to restriction of processing, Art. 18 EU-GDPR
Right to data portability, Art. 20 EU-GDPR
Right to object to the processing, Art. 21 EU-GDPR
Right of revocation, Art.7 Abs.3 GDPR
To be able to consider a data lock at any time, it is necessary to keep the data in a lock file for control purposes. If there is no statutory filing requirement, you can also request the deletion of the data. Otherwise we will block the data if you so desire.
Supervisory authority
You have the right to complain to us about the processing of your personal data by the competent data protection supervisory authority (supervisory authority).Data minimization and memory limitation
According to the principles of data minimization and storage limitation, personal data is only stored for as long as is necessary or required by law (legal storage period). If the purpose of the information collected is omitted or the storage period ends, we block or delete the data.Change of privacy policy
Due to the constant development of new Internet technologies and changes to existing data protection regulations, our privacy policy is updated to the extent necessary. It is always the privacy policy that is available at the time of each visit to our website.Frequently asked questions and answers (FAQ)
Before shopping
1. How to buy?
TEILE.COM offers more than 200,000 genuine Porsche parts and accessories. Purchases are here easy and secure, and most importantly - to make them you don't even need to leave the house.
Parts and accessories can be ordered in several ways:
- independent purchasing on the website store. If you enter the car VIN number, we also check the correctness of the choice.
- Send your request by mail or fax. Please send photos, parts list, car VIN. Our specialists will prepare a written offer marked with an individual number. In this case the offer / order, please contact your dealer, who prepared it.
- Come to our direct sales office and buy (or order) part with the help of our specialist. Please make an appointment in advance to confirm the date and availability of parts.
2. Do I have to log in to your store?
There is no need to log in, you can order parts and accessories without authentication.
3. Can I order by the phone?
Unfortunately, in order to ensure high quality of service (delivery of the correct parts) we do not accept orders by phone. Please send your inquiries and orders in writing (email or fax). Written contracts give you greater assurance that all information is complete and correct. Please understand.
4. Are these genuine Porsche parts?
Yes, we sell only genuine Porsche parts, new and used.
5. How to find the part you need?
You can search for parts of the following ways:
| Shop By Model | Select product group / selection of parts |
| Through search engine | Over the car selection menu there is a search engine. Enter the name or number of the Porsche. |
| Question to the sales department | Send e-mail or fax with a list of required parts, or photographs of the damaged car and the car's VIN number. Our specialists will prepare you offer with a properly fitting parts. |
6. Are the part numbers the same as those of the original parts?
Not always. For many of the original parts are the same numbers as the numbers Porsche, but many of the original part number is similar or very different. Some parts are not numbered Porsche. Many part numbers Porsche is changing, the reason may be a change of supplier (manufacturer of components), change in the packaging (eg carton safer) or technical modification.
If you can not find the part number, please send a photo and description of the parts (and VIN). Our vendor will send you an offer for the correct parts.
7. How do I know the location of the parts - the left side and the right?
L – indicates the left side which is the European version of the driver (or passenger version in GB),
R – - is the right side, the passenger version. European (or driver version in GB).
8. Can I order the car parts in the color of my car?
On request we can varnish the parts in our professional painting workshop, at a reasonable price.
Learn more: https://teile.com/en/about#Workshop-service
9. Can you install the ordered parts?
Yes, it is possible to install of spare parts and accessories in our workshop. Please book in advance appointment.
Learn more: https://teile.com/en/about#Workshop-service
10. Will the ordered parts fit my car?
When you submit your order or inquiry, please provide the car VIN number. In this way we will be able to verify the correctness of the choice and you will avoid unnecessary exchange or refund the product.
11. Are the Porsche Tequipment accessories supplied with documentation to register (TÜV / Porsche FREIGABE)?
- ??????
12. Do you offer wheels and tires which are marked Porsche (eg N0)?
Yes, offered sets of wheels (and tires) for summer, winter and multigrade seasons comply with the technical recommendations Porsche. The size, capacity, speed index and the corresponding approval of tires N0, N1, N2, N3, N4.
13. Can you buy my parts as part of the settlement?
Yes, we will be happy to buy back your parts, both new and used. Please send a list and pictures of parts which you have to offer and the proposed prices.
Learn more: https://teile.com/en/about#Sell-your-parts-and-cars
14. Can I exchange my wheels for the wheels selected in TEILE.COM shop?
Yes, please send pictures and description of your wheels (model, name, condition, profile tires) and a description / number of wheels that want you to buy with us.
We will prepare an exchange offer.
You can also change the wheels in our workshop (please confirm the date).
Wheels can also be delivered to your choice of a workshop to exchange in previously agreed date.
15. Can I negotiate the price?
Parts are sold at great prices. Most of our prices already include a discount on the prices suggested by Porsche AG.
In justified cases (eg large order, pick up on your own) price negotiation is possible. If you think you should get an additional discount, please write about it to the vendors before ordering.
16. Can I buy the parts in net prices (excluding VAT)?
You can purchase without the VAT (0% tax bill) by foreign companies from the European Union and for export (outside the EU).
If you want to buy without the VAT when ordering please specify the exact address of the company and a European VAT number (eg Germany DE + 9 digits, Austria number 'ATU').
Note:
when you shop at net prices it is required to pick up on your own or delivery by our transport or shipping company at the customer's address. In such cases, we cannot deliver goods to an address other than specified on the account.
17. Can German companies buy parts in net prices (excluding VAT)?
Yes, the German holding company, Ust.-Ident.-No. (Umsatzsteuernummer, DE 9 digits) can buy parts in the net prices in our Polish shop.
Our German company gives German companies bills containing 19% VAT., Net sales is only possible for foreign companies.
Note:
Not all German companies have Ust.-Ident.-No., and Steuernummer does not entitle you to shop at net prices. Companies with only Steuernummer can ask your Tax Office to grant them Ust.-Ident.-No.
18. What are the possible ways of delivery?
Methods of delivery of ordered parts and accessories:
- Self-acceptance,
- Courier (DHL or other shipping),
- Delivery by our transport (Germany, Poland, Czech Republic, Austria).
Learn more: https://teile.com/en/shopping#Delivery
19. Do you supply parts to other continents?
Yes, parts and accessories are shipped every day all over the world.
We have over 30,000 customers in Europe, Asia, North America, South America, Australia and Africa.
Major export orders is realized in net prices (excluding VAT).
20. How can I pay?
Methods of payment:
- Bank transfer,
- PayPal,
- Sofort
Learn more: https://teile.com/en/shopping#Payment-methods
21. Can I pay by credit card or debit card?
Yes, payment by credit card, debit card or online is possible through PayPal, without disclosing their financial information vendor, for more information: paypal.com, dotpay.pl.
22. What is the delivery time?
Ordered parts and accessories we try to send as soon as possible. Many parts are shipped in the same day or the next working day.
Delivery time depends on our inventory and the selected method of delivery.
Large parts (and orders of high value) are FREE delivered (our transport or forwarding) in a few days. Learn more: https://teile.com/en/shopping#Delivery
When purchasing
1. Where is my package?
Goods are shipped via DHL or other reputable freight forwarders.
Current information about where at any given time is sent packet can be checked on the website of shipping company, after entering the tracking number in the monitoring packages.
Waybill number can be found in your confirmation SMS and e-mail sent from our warehouse.
DHL provides a national delivery usually within 1-2 working days from the time of posting.
2. What is the delivery time for international shipments?
Exact delivery time depends on the size and method of transport.
Estimated delivery time for international shipments:
Learn more: https://teile.com/en/shopping#Delivery
3. On what account number should I send a transfer?
Account number, which you need to pay for the ordered parts if you choose this method of payment you will receive from our vendor to your email address.
Please transfer money to the proper account, depending on the currency and serving you departament!
4. Did I order the correct part?
Please provide VIN car. This will allow us to validate the selection of the parts ordered.
After purchasing
1. Can you send duplicate of the invoice?
Yes
2. Is it possible to change the data on the invoice?
Yes, to make a correction of invoice, please contact by e-mail with the person which prepared an offer for You.
3. Is it possible to return the part if it doesn't fit my car?
Yes, it is possible to return or exchange for purchases by 'consumers'.
Please consider your purchase and the administration of the VIN number to avoid returns and return.
Returns from companies and institutions (which are not 'consumers') will be possible only in justified cases!
Detailed rules for the reimbursement form:
Learn more: https://teile.com/en/shopping#Warranty-refunds-returns
4. How will you give the money back?
Money for returned goods will be sent via PayPal or bank transfer (depending on method of payment).